Tell us the property size, guest checkout time and next check-in deadline. Mention access and anything that needs special attention.
Before booking
Agree linen responsibilities and the readiness checklist. Laundry can be requested as an additional service.
What Lavenda will ask you
Property size
When do the current guests check out?
When do the next guests arrive?
Any linen or laundry needs?
Photos and a map pin are optional. You can choose more than one service in the same request.
How it works
Tell Lavenda what you needChoose airbnb turnovers, answer a few quick questions and add photos if they help.
Get an itemised quotationLavenda reviews your request and sends the charges line by line. Expect a reply within 2 hours during working hours. Requests sent after 6:00 pm, or on a Saturday, are answered the next working morning.
Accept, then bookAccept the quotation on your private request page. Lavenda then confirms your appointment.
Everything in one placeYour quotation, appointment, payments and receipts stay on that private page.
Areas Lavenda covers
Nairobi and surrounding areas, including:
Nairobi
Kiambu
Ruiru
Kikuyu
Syokimau
Athi River
Kitengela
Ongata Rongai
Ngong
Somewhere else nearby? Ask in your request.
Good to know
Hours
Sunday to Friday, 8:00 am – 6:00 pm. Closed on Saturdays.
Getting back to you
Expect a reply within 2 hours during working hours. Requests sent after 6:00 pm, or on a Saturday, are answered the next working morning.
Paying
Pay the full amount once the work is done. No deposit is needed to book.
• M-Pesa Paybill: Business number 542542, Account number 138690
• M-Pesa Send Money: 0790516361
• Cash: on the day, when the work is done
After paying by M-Pesa, please send the confirmation message to Lavenda on WhatsApp so your payment can be matched to your request. Lavenda gives you a receipt for every payment. Only pay to the numbers shown here.
Changing your plans
Cancelling or moving your booking is free with at least 24 hours' notice. Send a change request from your Lavenda request page, or call or WhatsApp 0790 516 361.
With less than 24 hours' notice, or if nobody is home when the team arrives, you may be asked to cover the team's transport cost.
If Lavenda needs to move your booking, you will hear as early as possible and agree a new time together.