The price depends on the work, quantity or size, condition and location. Your itemised quotation shows the charges and agreed extras. Review the total before accepting; no payment is needed to send a request.
Can I receive a PDF quotation?
Yes. Your request page shows any issued quotation with the service details, charges and terms. Download the matching branded PDF, accept the quotation or request a change. Lavenda confirms the appointment separately.
Can I combine different services?
Yes. Select as many of the listed services as you need. They will appear together in one saved request, so you can discuss the scope, price and arrangements with Lavenda.
Which areas do you serve?
Nairobi and surrounding areas. Share your estate or location in your enquiry so Lavenda can confirm arrangements for your area.
Can I choose a date?
Yes. Add your preferred date to the request. Lavenda will agree availability with you, then the confirmed appointment will appear on your private request page.
What is included in each service?
Open the Service guide beside each service for useful details to discuss. The issued quotation and agreed instructions define the work. Ask for any changes or extra tasks before accepting so both you and the team know what to expect.
What happens after I send my request?
Your request is saved for Lavenda to review. You receive a reference and a private link to its quotation and updates. You can also continue the conversation on WhatsApp. A preferred date becomes an appointment only when Lavenda confirms it.
What if my plans change?
Open the appointment on your private request page to ask for a new date or cancellation. The saved appointment stays in place until Lavenda agrees the change. Check the published policy or contact Lavenda to discuss the arrangements.
Can I report a concern after the service?
Yes. Use the feedback or concern option on your private request page to explain what needs attention. Lavenda can respond there. If you need a prompt conversation, call or send a WhatsApp message.
How do I return to my request?
Save the private link shown after you send your request. It opens your quotation, service updates and receipts. Track my request also shows links available in your current tab. If you cannot find your link, contact Lavenda for help; keep it private because anyone with it can access that request.